Warranty Replacement - information in conflict
Answered
On the Stanley support/warranty website, it says that mechanics tools (such as ratchets) have a liftetime warranty. To get a replacement, and I am quoting the website, it says:
DO NOT RETURN PRODUCT TO STORE. Please call 1-800-262-2161 (M-F, 8-5 EST) and Stanley will ship a replacement. Tools covered include: wrenches, sockets, ratchets and drive accessories.
Yet when I call that number, I get a recording (not even a real person) which tells me I have to ship it to somewhere in Tennessee (presumably at my own expense). Shipping would cost more than the tool is worth. Is there someone at Stanley that can take ownership of this kind of issue and get it resolved?
My cell phone # is 979-220-0004
-
I had the same problem with a ratchet and I tossed it. I am now having a problem with a hand held vacuum, I have sent them several messages over the past week. Purchased at Walmart and they said they warranted it for 90 days. Black and Decker said it had 2 years. Can't talk to anyone and they won't answer my e mail. Do not buy anything connected with this company.
-
Hello Chris Barnes
We apologize for the confusion in our warranty process. We have created a ticked within our customer service team to further assist you.
Your inquiry number is 1693979, our customer service team will reach you promptly. Have a great day.
-
Hello Allen Porter,
We apologize for the experience you've had with this process, I have created a claim number in our system for further assistance, the confirmation number is 1695041, our team will reach you shortly.
Have a wonderful day.
-
Hello Fionda Stephane
We apologize for the delay in the response process, I have forward your information to the team in charge and they will be contacting you shortly.
Have a great day.
Please sign in to leave a comment.
Comments
5 comments