On the Stanley support/warranty website, it says that mechanics tools (such as ratchets) have a liftetime warranty. To get a replacement, and I am quoting the website, it says:
DO NOT RETURN PRODUCT TO STORE. Please call 1-800-262-2161 (M-F, 8-5 EST) and Stanley will ship a replacement. Tools covered include: wrenches, sockets, ratchets and drive accessories.
Yet when I call that number, I get a recording (not even a real person) which tells me I have to ship it to somewhere in Tennessee (presumably at my own expense). Shipping would cost more than the tool is worth. Is there someone at Stanley that can take ownership of this kind of issue and get it resolved?
My cell phone # is 979-220-0004
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