The springs in our tape measures are machine wound with very high tension. It is dangerous and not possible to wind it to the tension the machine is able to. For safety reasons, we strongly recommend against trying to do this yourself.

If you feel your tape is faulty due to manufacturer defect, please send it to:

United States
Stanley Black & Decker
100 Passmore Lane
Jackson, TN 38305
Attn: Quality Assurance

Or

Canada
Stanley Black & Decker
6275 Millcreek Drive
Mississauga, On L5N 7K6
Attn: Quality Assurance

Please be sure to include your name and address.

If found to be defective, a replacement will be sent.