The springs in our tape measures are machine wound with very high tension. It is dangerous and not possible to wind it to the tension the machine is able to. For safety reasons, we strongly recommend against trying to do this yourself.
If you feel your tape is faulty due to manufacturer defect, please send it to:
1000 Stanley Drive
Kannapolis, NC 28027
Please be sure to include your name and address.
If found to be defective, a replacement will be sent.